Privacy Policy

Product Name: Classmate

Product Type: School Management SaaS Platform

Effective Date:Feb 02, 2026

1. Introduction

This Privacy Policy explains how Classmate (“we”, “us”, or “our”) collects, uses, stores, and protects information when schools and their authorized users access our web and mobile applications.

2. Scope of This Policy

This policy applies to all users, including school administrators, teachers, students, parents, and staff who access the Classmate platform.

3. Information We Collect

3.1 School Information

• School name, address, and contact details
• Subscription and configuration details

3.2 User Information

• Names, email addresses, phone numbers
• User roles (admin, teacher, student, parent)
• Login credentials (stored securely)

3.3 Student Information

• Student name, class, section, roll number
• Attendance, academic records, exam results
• Homework and performance data

3.4 Usage & Technical Information

• IP address, browser type, device information
• Log files, access timestamps
• System performance and error logs

4. How We Use Information

We use collected data only for legitimate purposes, including:

• Providing and operating the Classmate platform
• User authentication and access control
• Technical support and troubleshooting
• Monitoring security and system performance
• Improving existing features and functionality
• Developing new products owned by the Product Owner
• Communicating product updates and new offerings

5. Data Ownership & Control

All school, student, teacher, and parent data remains the property of the School. Classmate acts only as a data processor and does not claim ownership of this data.

6. Data Sharing & Disclosure

We do not sell, rent, or share personal or school data with third parties. Data may be disclosed only:

• When required by law, regulation, or legal process
• To protect the rights, safety, or security of users or the platform

7. Third-Party Services

We may use third-party services for hosting, messaging, notifications, analytics, or backups. These providers are bound by confidentiality and data protection obligations.

8. Data Security

We implement reasonable technical and organizational safeguards, including:

• Role-based access controls
• Authentication and authorization mechanisms
• Secure communication channels (HTTPS)
• Activity and audit logging

While we strive to protect data, no electronic system is completely secure.

9. Data Retention

Data is retained only as long as necessary to provide services or as required by law.

10. Data Deletion & Access Requests

Schools may request access, correction, export, or deletion of their data by contacting us. Requests will be handled within a reasonable timeframe.

11. Children’s Privacy

Classmate is intended for use by schools. Student data is collected and processed only under the authority of the School and for educational purposes.

12. International Data Transfers

Data may be processed on servers located in India or other regions, subject to applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Continued use of the platform constitutes acceptance of the updated policy.

14. Contact Information

For privacy-related questions or requests:
Email: support@mertechnologies.com